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How to troubleshoot Defender 'GO' token issues (48828)
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For prompt service please submit a request using our service request form. This guide is provided for Helpdesk and second-line support administrators within your organization, and is designed to facilitate the troubleshooting process for Defender 'GO' token e. GO 6, GO 7 issues. The instructions below assume the user has reported that their token is not working. Confirm the token type: for example, GO 6 Defender Handheld token a hardware token.
Using Duo With a Hardware Token
The instructions provided in this guide are only for troubleshooting 'GO' tokens. Determine if this is a 'GO' token hardware failure: If the answer is 'Yes' to any of the following questions, refer to the token returns procedure described in Knowledge ArticleHow to deal with Defender hardware token failures.
Note: the number is set to change every 36 seconds. If the answer is "No" to the above questions, please see the resolution below.
Does the token display "dp " before a number is displayed? If so, this means the token is set to display its type, i. Ask the user to log on with the number displayed if this is not successful go to the next step. If a six digit number is displayed immediately, go to the next step.
If a token number is displayed as expected, but logon fails, further investigation within the Defender administration and Active Directory may be required. Gather and record the following information: - Has the user ever successfully logged on with this token?
Note: Typically the user will receive the message invalid synchronous response this may be due to a variety of causes. Follow the process of elimination below to help diagnose the error. Check the Token Violation count and reset if necessary - user accounts Properties page, Defender tab.A security token is a peripheral device used to gain access to an electronically restricted resource.
The token is used in addition to or in place of a password. It acts like an electronic key to access something. Examples include a wireless keycard opening a locked door, or in the case of a customer trying to access their bank account online, the use of a bank-provided token can prove that the customer is who they claim to be.
Some tokens may store cryptographic keys that may be used to generate a digital signatureor biometric data, such as fingerprint details. Some may also store passwords.
Some tokens have an audio capability designed for vision-impaired people. All tokens contain some secret information that is used to prove identity. There are four different ways in which this information can be used:. Time-synchronized one-time passwords change constantly at a set time interval; e.
To do this some sort of synchronization must exist between the client 's token and the authentication server. For disconnected tokens this time-synchronization is done before the token is distributed to the client. Other token types do the synchronization when the token is inserted into an input device. The main problem with time-synchronized tokens is that they can, over time, become unsynchronized.
Most also cannot have replaceable batteries and only last up to 5 years before having to be replaced — so there is additional cost. Another type of one-time password uses a complex mathematical algorithm, such as a hash chainto generate a series of one-time passwords from a secret shared key.
Each password is unguessable, even when previous passwords are known. The open source OAuth algorithm is standardized; other algorithms are covered by US patents. Each password is observably unpredictable and independent of previous ones, whereby an adversary would be unable to guess what the next password may be, even with knowledge of all previous passwords. Tokens can contain chips with functions varying from very simple to very complex, including multiple authentication methods.
Self Service Portal
The simplest security tokens do not need any connection to a computer. The tokens have a physical display; the authenticating user simply enters the displayed number to log in.
Other tokens connect to the computer using wireless techniques, such as Bluetooth. These tokens transfer a key sequence to the local client or to a nearby access point. Alternatively, another form of token that has been widely available for many years is a mobile device which communicates using an out-of-band channel like voice, SMSor USSD.
Still other tokens plug into the computer, and may require a PIN. Depending on the type of the token, the computer OS will then either read the key from the token and perform a cryptographic operation on it, or ask the token's firmware to perform this operation.
A related application is the hardware dongle required by some computer programs to prove ownership of the software. Commercial solutions are provided by a variety of vendors, each with their own proprietary and often patented implementation of variously used security features. Token designs meeting certain security standards are certified in the United States as compliant with FIPSa federal security standard. Tokens without any kind of certification are sometimes viewed as suspect, as they often do not meet accepted government or industry security standards, have not been put through rigorous testing, and likely cannot provide the same level of cryptographic security as token solutions which have had their designs independently audited by third-party agencies.
Disconnected tokens have neither a physical nor logical connection to the client computer. They typically do not require a special input device, and instead use a built-in screen to display the generated authentication data, which the user enters manually themselves via a keyboard or keypad. Disconnected tokens are the most common type of security token used usually in combination with a password in two-factor authentication for online identification.
Connected tokens are tokens that must be physically connected to the computer with which the user is authenticating.The Battle.
Recent changes have occurred that means players may not be prompted to input their authenticator code every time they log in:. View original post. We are unable to process this kind of Authenticator removal via the forums. In a case like this, it will be necessary to contact our Account Services staff directly. You can do so via telephone or email at billing blizzard.
If you are located in Singapore you should use if you cannot get through with the number above. Latin American and International callers without access to our numbers may use: The Authenticator can stop working as intended, showing a "Disabled" message on the display instead of the random 6 digits code, becoming useless.
The button becomes unusable and the displayed message will not disappear. To log back and remove Battle. If you need to replace nonworking Battle. The one pictured above and to the right worked for 2 weeks before it malfunctioned.
There have been reports of compromised accounts having an authenticator added to prevent the true owner regaining access to their account and preventing the sale of items. If this happens, you are recommended to follow the advice posted by Blizzard on their technical support forums, Account Security . See also the WoWWiki Security guide.
Sign In Don't have an account? Start a Wiki. Were you looking for the Battle. Contents [ show ]. If you use an authenticator — and we hope you do — you may soon notice that an authenticator prompt may not appear with every login.
Q u o t e: I need my authenticator disabled because I lost it and I can't buy a new one because it asks me to enter my authenticator code. So if I can get it disabled for the time being, that would be great. Archived from the original on Please activate the Battle. Account Security. Net Authenticator Information. Categories :.Recently I retriever some bank security token dismissed in favour of authentication using the smartphone app and i would to analyze them.
After removing the two labels I not found screws, so I used the hard way and after some time I discovered the board:. In this picture are visible 6 drill in the plastic shell in correspondence of 6 test points over the board. This probably was made in order to allow to flash the firmware after closing the shell tipically this can be an ICSP interface.
Over the board is also visible a chip-on-board MCU COB make hard to discover the modela crystal oscillator X1some resistors and some capacitors. The T1 elemet seems to be an transistor. After removing the two labels I not found screws, so I used the hard way and after some time I discovered the board: In this picture are visible 6 drill in the plastic shell in correspondence of 6 test points over the board.
After some more analysis I found 11 test poits : Over the board is also visible a chip-on-board MCU COB make hard to discover the modela crystal oscillator X1some resistors and some capacitors.Our primary feature regarding the digipass device is that of security. Our current providers VASCO have confirmed that the digipass can be recycled and if you wish to return your digipass to us if you no longer require it we will recycle it securely on your behalf.
The digipass plastic is recyclable and in line with our sustainability commitment so please send in broken, old, damaged digi passes using the freepost address - Freepost TRIODOS BANK - and we will recycle it securely for you. In order to safeguard your personal information and money we require a three stage login process for internet banking, one of which involves the use of a digipass.
This is similar to the card reader facility at some other banks and is used along with other systems to ensure your finances are kept safe. We constantly review our security measures and publish guidance on steps that can be taken to prevent fraud such as the Take 5 campaign through FFA UK. We do not charge for digipass or issuing replacements for personal customers. Please ensure that you keep the digipass in a safe place to avoid unnecessary re-issue.
The digipass is our current method of logging into Internet Banking, we feel this provides a strong level of security. We are looking at future improvements that we can make to our online banking including mobile app features and or login process. If you are a personal customer and you only hold savings accounts with Triodos - you will have been provided with a username and password for logging into internet banking.
Vasco DigiPass User Manual
If you do not know your internet banking username or password you can reset your internet banking login details. If you hold a personal current account with Triodos and you havent received a digipass or have lost your digipass please contact us on Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code. If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand.
We will be able to help you unlock your digipass and log into internet banking. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on Youtube nowor follow the steps below:. You will need your digipass, digipass PIN and need to know your security word as you will be asked to input these characters.
When you first use your digipass you will be prompted to change your Digipass PIN to something memorable. You can do this by following these simple steps:. You should now have accessed your internet banking and the home screen as shown below will be displayed. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand. If you are trying to log into internet banking for a business account you do not need a username and password but will have a Digipass and PIN.
There are separate log in screens for business and personal customers so please ensure that you have clicked on the Business tab after you have clicked the Internet Banking login button. Our friendly, Bristol-based contact team is here for you 8am-6pm Monday to Friday except on bank holidays when we are closed. Simply go to our website www. All you need is your digipass, digipass PIN which you set yourselfand details regarding the security word you set up when applying for the account.
We value your choices on privacy. When entering this website, cookies will be placed on your computer for technical purposes and to analyse the way our website is used. Related FAQs Our primary feature regarding the digipass device is that of security.But it also runs contrary to empirical evidence.
Stocks historically rise more than fall. Stocks historically do pretty well in the long term compared to cash or bonds, but in a widely varying path.
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Subscribe now Need help. Fall To 15-year Lows Find us on: Tsvetana is a writer for the U. Both forecasts missed by miles. Related: Oil Rises On Weaker Dollar, Stronger U. Six months later, with oil trading 20-ish-dollars below the Raymond James forecast, Molchanov continues to be bullish on oil after the OPEC deal to curtail output.
On the opposing side is Shawn Driscoll, portfolio manager at the T. Rowe Price New Era fund, who told Barrons. The market is likely to move into deficit in the first half next year by an estimated 600,000 bpd, said the International Energy Agency (IEA), as long as OPEC and non-OPEC producers manage to (and are willing to) stick to promised cuts.
In its latest Short-Term Energy Outlook from December 6, the U. BofA Merrill Lynch also factors in a rebound of the U. As always, the game of predicting oil prices will have its winners and losers next year, too. But 2017 has some major wildcards for oil prices in store, including, but not limited to: Would OPEC stick to promised cuts.We'll post early odds on NFL football wild card playoffs as soon as they are available. To make sure you've seen the latest NFL football odds, be sure to return throughout the week for free updated NFL Las Vegas odds.
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